How does Getsby verify my identity?

When you order over € 250 in cards or your payment credentials do not match your order credentials, you are require to provide some form of ID for the order to be processed. We’re a obliged to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe.

So depending on where you’re ordering from, and how many cards you order, we’ll ask for you to verify your identity.

Types of identification

We accept these documents to verify your identity:

  • Passport (photo page only)
    • Russian or Ukrainian internal passports are not accepted. Please use a driving licence or international passport instead
  • National ID card
  • Photo driver’s licence

What do you do with my information?

Protecting your information is very important to us. All data, financial details, or documents you give us are stored securely, encrypted, and kept private as per our privacy policy.

Problems with verification?

We hope you don’t have any issues with verification. But here are a few tips in case you do.

If we don’t accept your document:

  • It may have some of the information covered. We need to see the full document photo page.
  • It may be expired. Please check that your document is still valid before you upload it.
  • Your details may not match. Please check that you have entered your name and date of birth correctly on the website.
  • We may also need to see the back of the document. If there is information on both sides, please make sure you upload both for us.
  • It may be a document type that we can’t accept.
  • It may be in a format we can’t accept, like a PDF. If you only have a PDF of your ID document, try taking a screenshot of it and uploading it.

If you haven’t heard from our team within 5 working days:

We’ll email you once we’ve verified you. And if you have an order already in progress, we’ll automatically resume it.