Confirm your identity with a photo of yourself holding your ID

When ordering over € 250 in cards or your payment credentials do not match your order credentials, every customer needs to be verified. This is how we make sure everything is safe and secure for all our customers, as well as compliant with all of the relevant money laundering rules.

Sending a photo of yourself holding your ID is provided as an alternative to proof of address, which may be difficult to provide depending on your circumstances, especially if you’ve recently moved to a new country. However, sometimes this is the only proof we can accept, but we’ll surely let you know if that’s so.

How to take a photo of yourself holding your ID

  • Make sure there is enough light in the room where you’re taking the photo
  • Select the highest photo quality on the device you use to take the photo
  • Hold up the document next to your face, like in the image below
  • Make sure both your face and ID are clear on the photo — nothing on the ID can be covered or censored

Show ID
If your photo is not of high enough quality (sufficiently sharp and not blurry), we will request a better copy.

If you don’t want to take a photo of yourself holding your ID

You can upload a proof of address document instead when going through the process for verification.